・Contents which had you post from inquiry form may need time for answer to perform fact checking and situation confirmation in post in charge. I am so sorry, but please note that you cannot meet designation of deadline for answer and immediate request.
・Depending on contents of inquiry, we may contact by method (telephones) except case and email that answer is not given.
・On holidays (April 10), it becomes particularly out of Saturdays, Sundays and holidays, year-end and New Year holidays, us on business day. During this time, inquiry that had you post may need time for answer.
・I decline sale of questionary survey from inquiry form and product, service firmly.
・As Foreign System Font is garbled in the case of mail sending, please do not use.
・When prohibition letter (we will refer to the following examples) is included in inquiry address, it is replied to automatic reception confirmation email, but please note that you cannot let you reply from us.
Example of prohibition letter of e-mail address
①Unusable sign, : () < > When "" space is included
②Address. When begin in (dot); example) .email@example.com
③＠Of this just before that or just after that. When there is (dot); example) xxxx.@xxxx.ne.jp
④＠Of this before. When (dot) is included in succession; example) xx..firstname.lastname@example.org
・We accept and send email of confirmation automatically when we accept inquiry. When there is error in e-mail address, please be careful as you cannot let you receive automatically and confirm and e-mail and reply.
・When it does not arrive even if automatic reception confirmation email spreads for a while, after checking input contents of e-mail address, please transmit again.
・Depending on unwanted e-mail measures and setting on the customer side who was posted (including provider), automatic reception confirmation email and answer from us may not arrive. After one set a limit to the reception receiving to be able to receive email from domain of "@izukyu.co.jp", and having set, I would like contribution.
・Because answer contents reply to customer individual, I decline conversion, the second thing using firmly.
・Other than inquiry contents, we record personal information (full name, phone number, e-mail address) of customer that inquiry that customer gave to by telephone, letter or Web site accepts content exactly and copes appropriately.
・Case that fact checking and situation confirmation need for inquiry contents as for the personal information of customer when reply, use.
・Depending on inquiry contents, we may provide personal information necessary for fact checking and situation confirmation and answer only for the Izukyu group companies. In addition, we may reply from the Izukyu group companies customer.