Welcome! To special Izu

Izu Kyuko Line is resort railroad running in the Izu East Coast.
Please enjoy train trip excellent at view.

Inquiry to have well

Thing about the use of train

The handling of credit card

  • By Izu Kyuko Line, is credit card usable?

    By Izu Kyuko Line, we do not do the handling of credit card.
    About ticket, limited express ticket made the credit purchase, is Izu Kyuko Line station window, ride change please note that cannot refund.

Vacant seat (limited express train)

  • We want to know the vacant seat situation of limited express train (Odoriko).

    We do not handle on our homepage, but can do vacant seat inquiry in "JR cyber station" of railroad information system administration.
    (please see "vacant seat guidance" from JR cyber station top page)

    [※ JR cyber station vacant seat search method]
    In ride time, we choose the ride time, and train column which he/she gets on, please choose "conventional line train". Finally we input ride station and getting off station and are displayed when we click search button.

Release time, release place (limited express train) of reserved-seat ticket

  • How long does it release reserved-seat ticket of limited express train (Odoriko)? Where can we buy?

    [in section stepping over two companies of JR Line and Izu Kyuko Line in the case of ride] (e.g.,: between Tokyo - Izukyu-Shimoda in the case of the use)
    From 10:00 a.m. of one month ago (the same day of the last month), we are available at the following release points.

    1. (1) Limited express stop of green window and reserved seat ticket vendor of JR Line and Izu Kyuko Line (Izu-Kogen Station, Izu-Atagawa Station, Izu-Inatori Station, Kawazu Station, Izukyu-Shimoda Station)
    2. (2) Main travel agencies (please refer to each travel agency in detail)

    [only as for Izu Kyuko Line in the case of ride] (e.g.,: in each station between JR Ito - Izukyu-Shimoda in the case of the use)
    As you cannot buy with window and reserved seat ticket vendor (JR Ito Station to remove) of JR green, please demand by the following method.

    1. (1) From 10:00 a.m. of one month ago (the same day of the last month), it releases in JR Ito Station and limited express stop (Izu-Kogen Station, Izu-Atagawa Station, Izu-Inatori Station, Kawazu Station, Izukyu-Shimoda Station) of Izu Kyuko Line.
      But release at JR Ito Station becomes release only for reserved-seat ticket arriving and departing at JR Ito Station.
    2. (2) You can purchase at agency of main travel agency, but release fee is necessary separately in travel agency. About detailed contents such as fees, we hope that we have you confirm at each agency.

    ※Because it is junction with Izu Kyuko Line, JR Ito Station handles seat reserved-seat ticket to JR Ito Station - Izu Kyuko Line each station.

    Izu Kyuko Line limited express stop seat reserved seat limited express ticket release time

    Ito Station From 6:30 to 20:00
    Izu-Kogen Station From 6:00 to 19:00
    Izu-Atagawa Station From 7:10 to 19:00
    Izu-Inatori Station From 5:50 to 19:00
    Kawazu Station From 7:10 to 19:00
    Izukyu-Shimoda Station From 5:15 to 19:00

    When the last month does not have the same day, it becomes like the next table.

    The departure date of train of ride 3/29. 30.31 5/31 7/31 10/31 12/31 3/29. 30.31, 5/31, 7/31, 10/31, 12/31
    Sale date of reserved seat ticket 3/1 5/1 7/1 10/1 12/1 3/1, 5/1, 7/1, 10/1, 12/1

Reserved seat reservation on the Internet

  • On the Internet, can we reserve reserved seats such as Odoriko?

    We do not handle on our homepage, but, in "ekinetto of JR East administration," net reservation is possible (*).
    (but please be careful as reservation of reserved seat only for Izukyu inside the line does not go.
    For more details, please confirm ekinettonitego.)

    *Subscribing (free) is necessary for reservation.

    *We can have you receive reserved seat ticket which was made a reservation with in reserved seat ticket vendor of JR East, green window of JR East or View Plaza.

Carry-ons such as bicycle or pet

  • Can we bring big baggage and pets such as bicycles into train?

    When we correspond to the following condition, jikomi is enabled.

    The total of length, the side, height is thing within 250cm, weight to two less than 30 kg of things

    *We cannot bring in thing more than 2m in length.

    *It does not count personal belongings such as umbrella, stick, purse among the number.

    <thing which you can bring in free>

    • * Traveling bag, suitcase, sporting goods (thing that we stored surfboard in exclusive bag), musical instrument article, toy, other baggage which we can carry
      ※Even if sporting goods, musical instrument, entertainment article are beyond limit of length, we can bring in thing which we put up in the inside of car and can carry (please store in exclusive bag, case)
    • * The dismantling or bicycle which we stored in exclusive bag by folding.
    • * When the person accompanies in guide dog, service dog, deaf person's dogs to fix for the person with a physical disability assistance dog method. But it is limited when we perform indication to fix for law.
    • * With wheelchair, length, height is thing within 70 centimeters in width at less than 120 centimeters.

    <thing which you can bring in for a fee>

    • * In small animals (except kind of fierce animal and snake) which are similar to child dog/cat, pigeon or these,
      • ・At less than 70 centimeters in length, the total of the length side, height was able to enter around 90 centimeters of cases (we cannot have you bring in thing which a part including head and hands and feet is given to outside container).
      • ・Weight that matched animal with case is thing within 10 kilos.
      • ・Other customers do not have harm and threat to trouble.
        ※As for the thing which we put in the case in a little small bird, small insects and worms, Hatsuoi young bird, fishery products, free.
    • ◆Belongings rate is 280 yen because of one. Please find "normal belongings character" at wickets of station where you take.
      In addition, (e.g.,: Yokohama → Izu Kogen), please find "normal belongings character" at JR station when we run in from JR Line Izu Kyuko Line.

    In addition, please refer at the following if you have any questions.

    Izukyu shipping room TEL: 0557-53-1115 time: From Monday to Friday from 9:30 to 18:00 (excluded on Saturday, holiday)

Smoking in the car

  • Can you smoke in the inside of car?

    With local train, limited express train, it is entirely non-smoking.

It is ... "Kurofune train" "kimme train" ... about "resort 21"

  • What kind of train is "resort 21?"

    It is resort train attached to panoramic seat forming a line towards sea side and fine-view vehicle. Train which we liken resort 21 to Kurofune and painted in black is "Kurofune train", and train which put gradation of silver gray that it is unusual for railroad carriage for main with "red" in the image of "kinmedai" representing gourmet of Izu by interior of resort 21 is "kimme train".

    You can see photograph of each train in this page.

  • When is "resort 21" running? Does it cost special rate on taking?

    As local train, it travels between Atami - Izukyu-Shimoda. About the driving time, please see this page.
    In the case of service, it is usually available only with ticket as local train.

  • When is "Kurofune train" "kimme train" running?

    Please refer to this page for the driving time of "Kurofune train" "kimme train" local train.

  • We want to see figure of seat of "Kurofune train" "kimme train".

    From this page, you can see.

Stopover

  • Can you stop over at tickets from Tokyo to Izu Kogen?

    Done tickets of stopover are as follows.

    Ticket in Izu Kyuko Line

    One-way working kilometer is normal ticket more than 24km
    (as working kilometer of Ito - Izuatagawa is 24.3km, we can stop over if normal ticket from Ito is Izuatagawa beyond.)

    Communication ticket to JR

    One-way working kilometer is normal ticket more than 100km
    ※But communication tickets from Tokyo suburbs section to Izu Kyuko Line are excluded. (when we exceed 100km because it is not included in Tokyo suburbs section in Tokyo - Atami interval via the Shinkansen, we can stop over.)

    We cannot stop over at ticket of Tokyo - Izu Kogen via conventional line than the above, but ticket via the Shinkansen can stop over.

Fare, limited express, green rate

We check limited express, green rate

  • We want to know the vacant seat situation of limited express train (Odoriko).

    Please refer to this page for limited express, green rate.
    In addition, please use as you can search in the case of JR Line departure and arrival in "ekinetto" of JR East administration.
    (please see "station, time, fare guide to question" → "JR fare rate, JR East periodical fare guidance" from ekinetto top page)

Division of fare, rate of adult, child

  • Please tell distinction of fare, rate of "adult" and "child".

    Division of "adult" "child" is as follows.

    Adult 12 years old or older (even as for 12 years old as for the primary schoolchild "child") Adult rate
    Child Under 6 years old - 12 years old (even as for 6 years old before elementary school entrance to school "infant") Child rate (* 1)
    Infant Under 1 year old - 6 years old Free (* 2)
    Baby Under 1 year old Free (* 2)

    *Fare, express fare of 1 "child" is half price of "adult". We round off fractions less than 10 yen and above to the next whole number by Izu Kyuko Line, and JR Line becomes cutting off.
    Green rate is the same amount with "adult" in "children".
    But, in the case of the use, fare is half price (less than 1 yen cutting off) of IC fare of "adult" with IC card.

    *2 "infants" "baby" is free, but, in the case of next, ticket of "child" is necessary.

    • ・When "infant" "baby" uses reserved seat and green seat alone
    • ・When "infant" travels alone
    • ・When the number of people of "infant" accompanying "adult" or "child" surpasses two people
      (ticket of "child" is necessary from the third)

Group discount

  • When we travel in group, is there discount?

    When more than 8 customers travel the same trip together, "fare" becomes discount as follows.
    In addition, about the handling of other companies such as JR, please refer to the companies as you may be different from us.

    <group fare discount of Izu Kyuko Line>

    • * Discount
      Normal group Student group
      It is 20% off to 50 people more than eight people
      It is 20% 5 funhiki to 100 people more than 51 people
      It is 30% off more than 101 people It is 30% off to 300 people more than 101 people
      - It is 40% off more than 301 people
      *In addition, fare, express fare for one becomes free whenever for one increases 50 in more than 51 groups in group of 31-50 people.
    • * Fraction calculation of reduced fare per person

      We round off fractions less than 10 yen and above to the next whole number by Izu Kyuko Line.

    • * When the person accompanies in guide dog, service dog, deaf person's dogs to fix for the person with a physical disability assistance dog method. But it is limited when we perform indication to fix for law.
      <and we sit with JR in the case of ride> (e.g.,: Yokohama → Izu Kogen)

      From nine months ago on the departure date to 14 days ago (in the case of train chartered for a group from nine months ago on the departure date to two months ago)
      We accept in window of national JR green or main travel agency

    • * With wheelchair, length, height is thing within 70 centimeters in width at less than 120 centimeters.
      <in the case of chisel ride in Izu Kyuko Line>

      From nine months ago on the departure date to the day before
      We accept in each station (Ito Station to remove) of Izu Kyuko Line

Student discount

  • Does student discount work?

    There is not student discount to Izu Kyuko Line, but releases JR section. But please note that there is ticket not to be able to handle.

Fare of customer having obstacle

  • What is system of person with a disability discount?

    When person with a disability discount of Izu Kyuko Line applies passenger rule of JR East mutatis mutandis, and there is mention of "the first kind" or "the second kind" in "passenger fare reduction column" of certificate of the physically disabled or nursing notebook, we do the handling of discount.
    You buy ticket of discount and, on request, have you exhibit certificate of the physically disabled or nursing notebook at window of station, and please buy.
    In addition, on ride, there is need to have you carry the notebook.

    <person with a disability reduced fare of Izu Kyuko Line>

    • * When, the first kind person with a disability, it is taken with caregiver
      →Fare is 50% off with first kind person with a disability, caregiver
    • * When it is taken the first kind person with a disability alone
      When it is taken the second kind person with a disability alone
      →When we exceed one-way 100km, only for (including other railroad companies line and case to sit astride), fare is 50% off

    In addition, please refer at the following if you have any questions.

    Izukyu shipping room TEL: 0557-53-1115 time: From Monday to Friday from 9:30 to 17:30 (except holiday, the year-end and New Year holidays)

Thing left behind, lost article

Reference

  • We have left a thing, where should we ask?

    Thing left behind> in <station yard

    Please refer to applicable station.

    JR Ito Station
    (JR East telephone center)
    From 6:00 to 24:00 050-2016-1601 Izu-Atagawa Station From 7:30 to 19:00 0557-23-0601
    Minami-Ito Station From 6:15 to 23:00 0557-37-5597 Katase-Shirata Station From 9:30 to 17:10 0557-23-0415
    Kawana Station From 6:15 to 23:00 0557-45-3383 Izu-Inatori Station From 6:00 to 23:00 0557-95-2754
    Futo Station From 9:30 to 17:00 0557-51-3087 Imaihama-Kaigan Station From 9:30 to 17:00 0558-34-0888
    Jogasakikaigan Station From 9:30 to 17:00 0557-51-2590 Kawazu Station From 7:30 to 19:00 0558-34-0880
    Izu-Kogen Station From 6:30 to 23:00 0557-53-1124 Inazusa Station - -
    Izu-Okawa Station - - Rendaiji Station From 7:00 to 19:20 0558-22-1203
    Izu-Hokkawa Station - - Izukyu-Shimoda Station From 6:00 to 23:00 0558-22-3202

    <thing left behind in train of Izu Kyuko Line>

    Please refer to Izukyu-Shimoda Station.
    In addition, please contact person in charge of JR East telephone center thing left behind for thing left behind by JR Line.

    • * Izukyu-Shimoda Station
      TEL: 0558-22-3202 
      Time: From 6:00 to 23:00

      *By the situation of station, it may be hard to be connected. I'm very sorry, but you leave time, and please rehang on this occasion.

      *We accept inquiry of thing left behind only on the telephone.

    • * Person in charge of JR East telephone center thing left behind
      TEL: 050-2016-1601 
      Time: From 6:00 to 24:00

Thing about station

Business hours of window

  • Please tell business hours of window of station.

    Please refer to this page for business hours of station window.

Thing about the use such as Suica, PASMO

Summary of Suica

  • What is Suica?

    It is IC card of JR East which is available by railroad, bus, shopping.

    SuicaMark is notified in available point.
    We can pass ticket examiner just to make "pi" and one touch and can do shopping.
    Three kinds of "Suica commuter pass" are to "Suica" "Suica card" and "My Suica" (naming).
    There is child use to "My Suica" (naming) and "Suica commuter pass", too.
    In addition, you can use "view Suica" that "mobile Suica" that "Suica" and cellular phone became one and "Suica" and view card became one cards.

    Suica card
    Suica card
    My Suica (naming)
    My Suica (naming)
    Suica commuter pass
    Suica commuter pass

    ※Photograph of card is image

    We only touch reading part and can pay the difference automatically with putting in the pass case at the time of the use and can pass ticket examiner smoothly.

    ※Izukyu is only manned wicket. You touch simple ticket examiner installed near wicket, and please pass.

    Usage of Suica in Izukyu

    Please see homepage "Suica" of JR East about the details about "Suica".
    In addition, as there is is different from some JR East, handling when we get up for the use of "Suica" in Izukyu,
    For more details, please confirm usage guidance of Suica in Izukyu.

Difference in handling of Suica with JR East

  • Of "Suica" may be different from JR East on using?

    The handling at the time of kind and refund, loss of release card may be different.
    For more details, please see usage guidance of Suica in Izukyu.

Release of Suica card

  • Where can you purchase Suica card?

    In Izukyu, it releases "Suica card" (unsigned) in Izukyu travel Izu Kogen, Izukyu travel Shimoda.

    ※We do not do release of "My Suica" (naming) "Suica commuter pass".

    Release time From 9:00 to 17:00
    Release amount of money 2,000 yen [charge (receipt of money) sum 1,500 yen + deposit (deposit) 500 yen]

    ※As it is release only for "Suica card" (unsigned), certificates are not necessary.

    ※It does not release "Suica for child" only for naming.

    Hello, in JR East, "Suica card" can buy "My Suica" (naming) card ticket vendor of station in Suica area at ticket vendor, multifunctional ticket vendor, green window.
    Hello, "Suica commuter pass" is available periodical ticket vendor, reserved seat ticket vendor at ticket vendor, multifunctional ticket vendor, green window.

Charge (the receipt of money) to Suica card

  • Where is charge (the receipt of money) to Suica card?

    We install simple charge machine in wicket of 9 following stations.
    For more details, please give me charge (the receipt of money) nitsuiteogo * to Suica card.

Usage of Suica

  • How should we use?

    When you use Izu Kyuko Line, you touch simple ticket examiner installed near wicket, and please pass.
    For more details, please see usage of Suica in Izukyu.

    In addition, by Izu Kyuko Line, there is station becoming uninhabited in early morning, the night. When it is got off in unmanned station, conductor identifies the remainder as entrance record of "Suica".
    When the remainder exceeds fare of section which had you take, we touch with simple ticket examiner of station and please participate, but pay the difference for the total amount from ride Station in cash when we are less than fare of section that had you take. Please receive participation processing later on this occasion at station as I hand processing vote.

Available area of Suica

  • Where can be train with Suica to from Izu Kyuko Line station?

    When we have you take from Izu Kyuko Line, it is available to metropolitan area area.
    Available area of Suica is as follows.
    ・Use of "Suica" "PASMO" metropolitan area aspect each other area (Izu Kyuko Line belongs to this area), "Suica" Sendai area, "Suica" Niigata area, "Kitaca" area, "TOICA" area, "ICOCA" area, "SUGOCA" area, "nimoca" area, "HAYAKAKEN" area, "manaca" area, "PiTaPa" area

    In addition, the use in each area is possible, but we sit and cannot use area.
    Please find character beforehand when you sit and use different area.

    In addition, the use in Suica area by "PASMO" "Kitaca" "TOICA" "ICOCA" "SUGOCA" "nimoca" "HAYAKAKEN" "manaca" "PiTaPa" is possible, too.

    For more details, look at use of homepage possibility area of JR East.

About the use such as PASMO

  • Is PASMO usable?

    That the following IC card is available, but sit in area; cannot use.
    Available IC card
    "PASMO" "Kitaca" "TOICA" "ICOCA" "SUGOCA" "nimoca" "HAYAKAKEN" "manaca" "PiTaPa"

    For more details, look at use of homepage possibility area of JR East.

About the use of the Tokaido Shinkansen

  • Is the Tokaido Shinkansen available using Suica via Atami Station?

    We cannot use the Tokaido Shinkansen with Suica.

    ※You buy ticket, limited express ticket beforehand, and please use.

    ※As customer of the use varies in the handling about the use of the Shinkansen by EX-IC service, please confirm usage in issuance company.

Limited express train in the case of the use

  • Is limited express train available using Suica?

    It is available, but limited express ticket is necessary separately.

    When it is taken than Izu Kyuko Line, "Suica" has you touch simple ticket examiner as Izu Kyuko Line is manned wicket, and please show limited express ticket to member of ticket inspector.
    When it is got off by Izu Kyuko Line, you have "Suica" touch simple ticket examiner, and hand limited express ticket to member of ticket inspector.

The handling at ticket vendor, window

  • Can you use Suica at ticket vendor and window?

    We cannot use at ticket vendor and window of Izukyu.

About Suica commuter pass

  • Can you change commuter pass to Suica card?

    In Izukyu of "Suica commuter pass" as cannot release, cannot change to Suica card when use section is to Ito - Izukyu-Shimoda.
    In the case of the use, it is JR East (Suica area) station with communication commuter pass from JR East section, and you are expected to pay deposit (deposit) 500 yen, and change is possible to Suica card.

    For more details, please ask JR East telephone center (050-2016-1600 from 6:00 to 24:00).

About refund

  • Can you refund Suica?

    In Izukyu of "Suica" cannot refund. Please go in issuance of each IC card company.
    (fee 220 yen is necessary.)

When we are lost

  • When you have lost Suica, can you reissue?

    We cannot reissue "Suica card" (unsigned).
    "Naming Suica" and "Suica commuter pass" are available for reissue, but, in Izukyu, cannot reissue.
    We file so that lost "Suica" is not used without permission in Izukyu and prevent you from using "loss Suica".
    (indenture for identity verification is necessary.)

    You show (within 14 days) in window of JR East after the next day, and please receive reissue on this occasion as you issue "reissue reference number vote". Please pay 1,010 yen of fee 510 yen and deposit (deposit) 500 yen of new card in total then.

    ※Procedure that "PASMO" has the same is possible.
    (reissue is PASMO issuance company)

    ※As other IC cards cannot file for the above in Izukyu, please offer "TOICA" "ICOCA" "Kitaca" to each issuance company.

    ※"Mobile Suica" is mobile Suica call center
    Please connect with (048-645-7007 year round 4:00 - next day 2:00).

When Suica is broken

  • When Suica is broken and cannot use, can you reissue?

    Reissue is possible, but, in Izukyu, cannot reissue.
    In Izukyu, we perform reissue registration of "Suica". Please receive reissue (within 14 days) on this occasion at window of JR East after the next day as you issue "reissue reference number vote". Fee is not necessary.

    ※Procedure that "PASMO" has the same is possible. (reissue is PASMO issuance company)

    ※When card number of the back side cannot make out, we cannot reissue even if it is any case.

    ※As other IC cards cannot file for the above in Izukyu, please offer "TOICA" "ICOCA" "Kitaca" to each issuance company.

    ※Mobile Suica is mobile Suica call center
    Please connect with (048-645-7007 year round 4:00 - next day 2:00).

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